Owner Conditions

Owner Conditions

Luxury Holiday Rentals Kent (“the Company”) act as a booking agent on behalf of yourself, as the agreeing party (“the Owner”) and as the legal owner or manager of the property/properties (“the Property”), to market and process holiday let bookings from guests (“the Guest”), as the booking party and client of the Company. This agreement will be governed by and construed in accordance with the laws of England and Wales.

1. Commission, Fees and Payments

  1. The Company will charge a 15% commission on the total booking price for each confirmed booking.
  2. Gross seasonal rates and pricing structure are pre-agreed for each year and the Owner will be paid for each respective booking at 85% of the applicable gross rate.
  3. The commission is deducted before the Owner receives their payment. In some cases this can be invoiced where there is a balance owed to the Company.
  4. The Company reserves the right to charge VAT where applicable. 
  5. Payment will be made as soon as the Company is in receipt of the funds relating to a booking. This may be at the time of booking, after checkin or, in some cases, after departure. For all bookings, the Guest would have paid the full amount of the booking prior to arrival.

2. Booking Management

  1. The Company will have full control over the property’s availability calendar and will manage the bookings it accepts.
  2. The Owner must honour all bookings in place for the property.
  3. The Owner may block availability for the property, but must clear any dates with the Company first. Dates are only blocked once the Company has confirmed this to the Owner. Any of the Company’s bookings, confirmed or provisional (which may or may not have been communicated to the Owner at the time), will take precedence in these cases.
  4. Where the Property is listed on third-party platforms, the Owner agrees to comply with the terms and conditions set by those platforms.
  5. Necessary contact information of the Owner will be shared with the Guest to facilitate the booking and assist with any issues.
  6. Once a booking is confirmed, the rental agreement will form directly between the Owner and the Guest. The Company will act as mediator between each party, where required.
  7. Any Guest that has encountered the property through the marketing of the Company is considered a client of the Company. Commission is payable to the Company for all bookings, including future repeat bookings, even where the Guest may book directly with the Owner.

3. Owner’s Responsibilities

  1. The Owner is responsible for ensuring the property is maintained to the standards advertised for each booking, including all basic and listed amenities (e.g. electricity, hot water, heating, internet access, etc.) and to comply with any applicable laws, permissions or requirements for letting the property.
  2. Any updates or changes to the property must be communicated to the Company immediately. It is the Owner’s responsibility to ensure the advertising is accurate and up to date.
  3. The Owner is responsible for the cleaning and maintenance of the Property and any issues that arise during a Guest’s stay.
  4. The Owner must comply with all relevant operational and health and safety regulations (including, but not limited to; fire safety, gas and electrical standards, licenses, planning permissions, etc.).
  5. The Owner will not do anything to interfere with a Guest’s quiet enjoyment of the Property during their booked stay. However, in case of emergencies or essential maintenance the Owner will be allowed access to the Property with reasonable notice.
  6. Complaints from a Guest may result in refunds and compensation. The Owner must assist in the handling of these complaints in a pro-active and pragmatic manner. In the event where compensation is required, the Company will endeavour to keep this at the Owner’s discretion as far as possible, however, some advertising outlets can dictate the level of compensation that is to be paid and it is the Owner’s responsibility to remit this. The Company is not liable for any refunds or compensation payments to Guests.
  7. In the case where a Guest has caused damages or excess cleaning at the Property, The Company will act as a mediator to pursue reasonable compensation on behalf of the Owner. The Owner must provide documented evidence of damage, including photographs and repair/replacement costs (with quotes/receipts as justification), within a reasonable time after the Guest’s departure (ideally same day). The Company is not liable for any losses or costs relating to damages or excess cleaning caused by Guests, nor for any further costs in pursuing these.
  8. The Owner must ensure they have adequate insurance coverage for the property, including coverage for damage caused by a Guest and liability for injuries or accidents occurring on the Property. The Owner remains responsible for any uncovered losses or liabilities as well as any costs for pursuing these.
  9. The Company bears no responsibility for the insurance of the property or any liabilities arising between the Owner and Guest during the rental period. The Owner indemnifies the Company against any claims arising from their failure to comply with legal obligations, property defects, or harm caused to Guests or their belongings.

4. Cancellations and Refunds

  1. The Company tries to enforce a no-refunds policy where a Guest cancels and the dates are not resold, however, this is not always possible on certain outlets. The cancellation policy for these outlets varies greatly and changes over time, however, they will generally pay a certain proportion of the amount if cancelled within certain time frames before arrival. The Company will advise the applicable policy in the event of each Guest cancellation.
  2. If the Property cannot be legally or reasonably be offered for booked stays in case of Force Majeure (including but not limited to pandemic, war etc.), the Owner may be forced to offer a full refund or rebooking to Guests. The Company will be on hand to advise in these situations and each situation is assessed case-by-case.
  3. In the eventuality the Owner needs to cancel any booking, they must refund the Guest the full booking amount and they may be liable to pay additional charges and compensation, as well as the commission and costs relating to the Company. Furthermore, the Owner will indemnify the Company for any costs, damages, or legal claims arising from a cancellation they instigated.

5. Marketing

  1. The Company will have priority access to market the property across all platforms, advertising portals, and marketplaces, unless otherwise agreed.
  2. The Owner must ensure that the Company’s marketing takes precedence, and any potential conflicts with other bookings or listings must be communicated to the Company.
  3. Advertised prices for the property must be equal or greater than the gross rates pre-agreed for each stay.

6. Term and Termination

  1. This agreement will remain in force indefinitely until terminated by either party.
  2. The Owner must not assign this agreement or their obligations under it to another party (e.g., if they sell the property), unless agreed upon by the Company.
  3. The Company must be notified immediately should there be reason to halt further bookings.
  4. Any bookings, confirmed or provisional, at the time of termination must be honoured by the Owner. The Owner will indemnify the Company for any costs, damages, or legal claims arising from the Owner’s failure to honour bookings after termination.
  5. The Owner agrees to continue to provide cleaning, maintenance, and Guest support for any bookings that remain after termination, in line with existing standards.
  6. The Company reserves the right to pause or terminate marketing at its discretion, but all existing Guest bookings must be fulfilled.

7. Dispute Resolution

  1. Any disputes arising from this agreement will be resolved in accordance the laws of England and Wales.
  2. The Company is not liable for any indirect, consequential, or punitive damages related to the Property, any Guests, bookings or the performance of services.
  3. Both parties agree to negotiate in good faith to resolve any disagreements before taking legal action.